Terms of Service
1. Our Service. Washing Loop provides laundry, wash & press, dry cleaning, pressing, and related garment/item care services in Dubai, including doorstep pickup and delivery, booked through this website.
2. Pricing. All prices shown on the site are in AED and include VAT. There are no hidden or additional fees beyond the listed item prices unless you request an optional add-on service.
3. Booking & Scheduling. Pickup and delivery times are scheduled windows, not exact appointment times. We'll contact you if a delay is expected.
4. Payment. Payment is collected on delivery, by cash or card, as selected at checkout.
5. Garment Care & Liability. We take reasonable care with every item. In the rare case of loss or damage, our liability is limited to the reasonable cleaning value of the affected item(s). Please report any issue within 24 hours of delivery so we can investigate.
6. Accounts. Creating an account is optional. If you create one, you're responsible for keeping your login details secure.
7. Referral Program. Points earned through referrals have no cash value, are non-transferable, and can be redeemed for discounts by contacting us directly. We may adjust the referral program at any time.