Cancellation & Refund Policy

Cancelling a pickup: you can cancel or reschedule a pickup free of charge any time before our team arrives, by messaging us on WhatsApp with your order number.

After pickup: once your items have been collected and cleaning has started, the order can no longer be cancelled, since the service has already begun.

Refunds: since payment is only collected on delivery, there's nothing to refund for a cancelled pickup. If you're unsatisfied with the quality of a completed order, contact us within 24 hours of delivery and we'll review it with you.

Missed pickups: if you're not available at the scheduled pickup window and haven't informed us in advance, we'll reach out to reschedule.

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